hbbajee Privacy Policy — Your Data, Your Rights

1 Who We Are

hbbajee is an online gaming platform operated for players in Bangladesh. The platform provides live casino games, sports betting, fishing games and slot games, all accessible via web browser and the hbbajee mobile app. For the purposes of this Privacy Policy, hbbajee is the data controller responsible for the personal data of all registered players.

When this policy refers to "hbbajee", "we", "us" or "our", it means the hbbajee platform and the team that operates it. When it refers to "you", "your" or "player", it means any individual who has registered an account on hbbajee or who uses the platform in any capacity.

hbbajee is committed to handling all personal data responsibly, transparently and in accordance with applicable data protection principles. This policy is written in plain language because we believe every Bangladesh player deserves to understand exactly how their information is used — not just the legal teams.

2 Data We Collect

hbbajee collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from payment processors for transaction verification.

hbbajee does not collect sensitive personal data such as national ID numbers, passport details or financial account numbers beyond what is strictly required for payment processing and identity verification. Payment data is handled by our payment processor partners and is not stored on hbbajee servers.

3 How We Use Your Data

hbbajee uses the personal data we collect for the following purposes:

• Account management: To create and maintain your hbbajee account, verify your identity and process your login securely.
• Payment processing: To process deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate transaction records for your account.
• Game delivery: To provide access to all games on the hbbajee platform, record game outcomes and calculate winnings correctly.
• Bonus and promotions: To apply eligible bonuses to your account, track wagering progress and ensure promotion terms are met fairly.
• Customer support: To respond to your queries, resolve disputes and improve the quality of our support service.
• Security and fraud prevention: To detect and prevent unauthorised access, bonus abuse, money laundering and other prohibited activities on the hbbajee platform.
• Responsible gaming: To monitor gaming patterns and apply responsible gaming tools where necessary to protect players from harm.
• Platform improvement: To analyse how players use hbbajee and make improvements to the user experience, game selection and platform performance.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Communications: To send you account notifications, security alerts and, where you have opted in, promotional messages about hbbajee offers.

hbbajee does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for review — for example, due to suspected fraud — a member of the hbbajee compliance team will always conduct a manual assessment before any action is taken.

4 Legal Basis for Processing

hbbajee processes your personal data on the following legal grounds:

• Contract performance: Processing your account data, transaction data and gaming data is necessary to deliver the hbbajee service you have signed up for.
• Legal obligation: Certain data processing activities — particularly identity verification and transaction record-keeping — are required by applicable anti-money laundering and financial regulations.
• Legitimate interests: hbbajee processes device data and usage data to protect the security of the platform, prevent fraud and improve the service. These interests do not override your fundamental privacy rights.
• Consent: Where hbbajee sends you promotional communications, this is based on your explicit opt-in consent. You can withdraw this consent at any time by updating your communication preferences in account settings or by contacting support.

5 Data Sharing and Third Parties

hbbajee does not sell your personal data. We share data with third parties only where it is necessary to operate the platform, comply with legal requirements or protect the security of the service. The categories of third parties with whom hbbajee may share data are:

• Payment processors: bKash, Nagad and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Game providers: Live casino and game providers such as Ezugi receive session data necessary to deliver the game experience. Game providers do not receive your full account profile.
• Identity verification services: Where hbbajee is required to verify a player's identity, we may share limited identity data with a third-party verification provider. This data is used solely for verification purposes.
• Legal and regulatory authorities: hbbajee will disclose personal data to law enforcement, regulatory bodies or courts where required to do so by law or in response to a valid legal request.
• IT and security providers: hbbajee uses third-party infrastructure and security services to operate the platform. These providers act as data processors under contractual agreements that require them to protect your data.

All third parties with whom hbbajee shares personal data are required to handle that data securely and to use it only for the specific purpose for which it was shared. hbbajee does not permit third-party partners to use player data for their own marketing purposes.

6 Cookies and Tracking

hbbajee uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse how the site is used. A cookie is a small text file stored on your device when you visit a website. hbbajee uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on hbbajee.
• Analytics cookies: Help hbbajee understand how players navigate the platform so we can identify areas for improvement. Analytics data is aggregated and does not identify individual players.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

hbbajee does not use third-party advertising cookies or tracking pixels that share your data with advertisers. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the hbbajee platform.

7 Data Retention

hbbajee retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

When data is no longer required, hbbajee deletes or anonymises it securely. Anonymised data — where all identifying information has been removed — may be retained for longer periods for statistical and analytical purposes.

8 Your Privacy Rights

As a player on hbbajee, you have the following rights regarding your personal data. To exercise any of these rights, contact hbbajee support via live chat or email at [email protected]. hbbajee will respond to all data rights requests within 30 days.

9 Children's Privacy

The hbbajee platform is strictly for adults aged 18 and over. hbbajee does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on hbbajee, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated personal data without delay.

hbbajee uses age verification measures during the registration process to prevent underage access. We also encourage parents and guardians to use parental control software to restrict access to online gaming platforms on shared devices.

10 Data Security

hbbajee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• TLS encryption for all data in transit between your device and hbbajee servers.
• AES-256 encryption for sensitive data stored at rest on hbbajee servers.
• Hashed passwords — hbbajee never stores your password in plain text. Passwords are hashed using industry-standard algorithms before storage.
• Two-factor authentication via OTP for account login and withdrawal requests.
• Access controls — internal access to player data is restricted to authorised personnel with a documented operational need.
• Regular security audits conducted by independent security professionals to identify and address vulnerabilities.
• 24/7 monitoring of platform infrastructure for unusual activity or potential security incidents.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, hbbajee will notify affected players promptly and take immediate steps to contain and remediate the incident.

11 Changes to This Policy

hbbajee may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes that materially affect how we use your personal data, hbbajee will notify registered players via their account contact details before the changes take effect.

We encourage all hbbajee players to review this Privacy Policy periodically. The most current version is always available at hbbajee.com/privacy-policy. Your continued use of the hbbajee platform after any update to this policy constitutes your acknowledgement of the revised terms.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way hbbajee handles your personal data, please get in touch. Our support team is available 24 hours a day, 7 days a week and will respond to all privacy-related enquiries within 30 days.